Purchase terms

Shopping Procedures

• To buy an item, select it and add it to your shopping bag with a click on the icon.
• Your shopping bag will contain the reference of the item selected, name, size, colour and price in Euro (taxes included).
  WARNING: The price does not include postage costs, because rates vary depending on the country of destination.
• Fill in all your personal details in the order form, they will be transferred to our database in order to process the order and facilitate your new purchases with Keuna. You can also access your account and ordering details. Remember that personal details must be provided with accuracy to prevent confusion or incidents in the despatch of the item/s acquired. If you so require, you will receive information by post and/ore-mail and the publications of Keuna.
• Before your order is actually processed, you will get a summary of the items acquired, total price (postage and taxes included) and despatch data. To confirm the order, please click the "Accept Purchase" button.
• ) Purchases are paid for by credit or debit card (Visa, Visa Electron, MasterCard and AMEX), by bank transfer. No other payment methods are accepted. For payments by credit or debit card, the customer is charged online, in other words, in real time, through the payment gateway of the relevant financial entity, once it has been confirmed that all the details communicated are correct.
• When the transaction is confirmed, the order number is communicated throughout the web site to enable tracking of the order at all times.
• An e-mail message will also be sent with a description of the order and the personal data submitted. Failure to receive this message can be due to a temporary communication problem in the network or to a spelling mistake in the e-mail address. In both cases, you are advised to contact contact Customer Service.
• If at the time of sending the order, our warehouse detects that there is no stock of one of the products ordered, we will try to track it. In the event that we are not able to find it, the customer shall be notified immediately and the article shall be refunded within a few days.

Exchange or return options

• Once you have received your order, you have thirty (30) days to exchange and/or return the article. To do this, you should visit our store in Budapest or send the garment to the following address:
  
  Keuna Ltd
  1025 Budapest Csejtei u. 12/A
  Hungary
  
  
• For returns made by post, we recommend sending the package by registered mail.
• Together with the garment, you must always send the invoice and a send us a note online, use our form, describing the reason of your return.
• If you paid by bank transfer, you must state the account number of a bank too.
• Only sizes may be exchanged. If you wish to change the garment for another model, please contact us and we treat your request individulally.
• We do not accept carriage due dispatches of returns or exchanges.

Payment

1. Security during the payment process
   • We use Pay Pal for your security.
   • For payments using credit and/or debit cards, the charge will be made in real time.
2. Other payment methods: Bank transfer
   • We also accept payment via bank transfer.
   • The transfer must be made from a bank in the same country the order was invoiced.
   • All transfer fees shall be borne by the purchaser.
   • When making the transfer, the order number and full name of the customer, as stated when placing the order, must be given as a reference. Your order will be sent once we have received payment.
   • The transfer must be made within a period of five (5) working days. If payment is not received within this period, the order will be cancelled.
   • In order to process any refund, you must state your bank account number. Without this information, we will be unable to deposit the refund amount.